Student Help Center

Everything you need to know about learning on SomoHub

Frequently Asked Questions

How do I find a tutor for my specific subject?

Use the search bar on the Find Tutors page. You can filter by subject, level, price, rating, and availability. Read tutor profiles and reviews to find the best match.

How much do tutoring sessions cost?

Prices vary by tutor, subject, and session length. Each tutor sets their own rates, which are clearly displayed on their profile and course pages. You pay the full session fee upfront when enrolling.

What if I need to cancel my enrollment?

You can cancel through your My Learning page. Refunds are based on how far in advance you cancel: 90% refund if more than 7 days before start, 50% if 3-7 days before, and no refund if less than 3 days before or after session starts.

How do I join my live classes?

Go to My Learning, find your session, and click the 'Join Class' button for the scheduled class. The button becomes active 10-15 minutes before class start time.

What technical setup do I need?

You need a stable internet connection (5 Mbps+), a modern browser (Chrome, Firefox, Edge), a working microphone, and optionally a webcam. Headphones are recommended for better audio quality.

Can I get a certificate after completing a course?

Many courses offer certificates of completion. Check the course details for certificate availability. You'll need to meet attendance and completion requirements set by the tutor.

What if I have technical issues during class?

Try refreshing your browser, checking your internet connection, or switching to a different browser. If issues persist, contact support with details of the problem.

How do I leave a review for my tutor?

After a session ends, go to My Learning, find the completed session, and click 'Leave a Review'. You can rate the tutor and write about your experience.

Need More Help?

Our student support team is here to assist you.

Available Mon-Fri, 8:00 AM - 6:00 PM EAT

Quick Tips for Success

  • Join classes 5 minutes early to test your audio and video
  • Read tutor reviews before enrolling
  • Save your payment receipts for reference
  • Ask questions during class - that's what tutors are for!
  • Leave reviews to help other students

Still Need Help?

Can't find what you're looking for? Our student support team is ready to assist you.