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Quick Help

Response Time

We typically respond within:

Email24-48 hours
PhoneImmediate (business hours)
Urgent issues4-6 hours

Support Hours

Monday - Friday8:00 AM - 6:00 PM
Saturday9:00 AM - 2:00 PM
SundayClosed

East Africa Time (EAT)

Direct Contacts

Support:support@somohub.com
Payments:payments@somohub.com
Safety:safety@somohub.com
General:info@somohub.com

Frequently Asked Questions

How do I become a tutor?

Visit our Tutor Onboarding page and complete the application process. The onboarding fee is KES 1,160 (including VAT).

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Having payment issues?

Contact our billing team at payments@somohub.com with your transaction details for assistance.

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Report a safety concern

Use our reporting system or email safety@somohub.com immediately for urgent matters.

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